top of page

Customer Testimonials

Excellent experience from first contact to final HVAC installation. Craftsmanship and interaction with installation crew couldn’t have been better. Good product and hard install in small space with good choices throughout gives confidence in future relationship with company and longevity of the system itself. Can’t say enough. Even cat approved.  Jim M. Ypsilanti, MI

I have used 365 Mechanical twice and have received good service at a fair price. Will use again and would recommend to friends or family.  Steven S.  Saline, MI


Chris gave us a great price, timely service, and his team managed a mini split heat pump installation, made complex by a very old house with the challenges of odd angles and low ceilings. Whole house options were not feasible for air conditioning as we have boiler heat, but we were desperate to get rid of the noisy window unit in our bedroom. We love being able to sleep at a comfortable temperature in the summer without all the noise! Thanks 365 Mechanical! Rebecca G. Dexter, MI

This was my first time using 365 Mechanical, and I couldn't be more pleased. Zach was very prompt and courteous and provided great service. Also, their service prices are very reasonable. James B. Dexter, MI

On time, professional, experienced and very reasonable pricing. Carmen K. Saline, MI

They were recommended by another company. They gave us an appointment promptly and arrived right on time. Both gentlemen were professional and personable. Did a great job with a problem I had been stressing over. Would highly recommend them for any mechanical problem you have. Jean B. Ypsilanti, MI

Chris and his team installed a new dual-fuel heat pump for us about a month ago, and I can't recommend them highly enough! Chris walked us through the pros and cons of the system, and discussed other options with us. His crew was prompt and professional. We had a couple issues with the heat pump defrosting, due to some issue with the unit itself, and Chris and his guys were super prompt in getting back out here, analyzing what was wrong, and getting in touch with the manufacturer to solve the issue. We are very happy with our system and the service that 365 Mechanical provided!  Patrick M. Ann Arbor, MI


Chris and his team are top notch, they completed a full house AC upgrade on time and on budget at my house.  And supporting a Vet owned business that uses USA brands is the right way to go!  Paul B. Whitmore Lake, MI

The owner is professional, accommodating, and polite. Prices were better than most.  Joseph B. Dexter, MI

I had a great experience with 360 heating and cooling they installed air and heat in my condo in just day's very pleasant and on time. Dave K. Ypsilanti, MI

Woke up to no heat. Chris was here when promised and got our furnace going quickly. Thanks for the great service! Rob H. Pinckney, MI

365 Mechanical did a great job replacing my 21 year old furnace and air conditioning system. The installer (darn forgot his name) was very efficient and knowledgeable. There was an old wiring issue they had to deal with and he did a great job fixing the problem!  Fair price and great warranty! Thank you!  Jill T. Manchester, MI

I am so grateful to Chris for actually understanding the desperate situation of having your AC broken in 90 degree heat, and then immediately asking Kyle to swing by our house to check on it the same day (within like 30 minutes of my call). Our AC broke this weekend, and our house was in the mid 80's (i.e. miserable), and several places we called Monday morning were happy to help us out, just 7 days from now. Yikes. I found 365 Mechanical online and Chris was super nice on the phone, and he said he would try his best to have someone come in the next 24 hours (which I was thrilled with compared to a week), but then, Kyle called right away because he was nearby, came out and identified and fixed the problem within 30 minutes at a super reasonable rate, and now, it's Monday evening and our house is back to normal! I truly can't thank them enough, and I feel like other companies could take a lesson from them, so maybe they could send someone out to just identify the issue, then if it's easily fixable, they can remedy the situation on the spot and have a happy (ie. ecstatic and eternally grateful) customer, and if it's more involved, they can schedule a follow-up, order parts, etc. I highly recommend 365 Mechanical and will call them first next time!!! Thank you!!!!  Kathy G. Ann Arbor, MI

I recently replaced my HVAC system and can't say enough about 365 Mechanical and Chris the owner. From the bidding process to the completion of the job Chris was available for all of my questions.  He gave me the detailed bid that I asked for so that I could make the best possible decision for my home. When the day came Chris and his team (Kyle and Zach) arrived on time and got  to work immediately.  Dropcloths were used on the stairs and when they left my laundry room was cleaner than when they started. If you are looking for some old-school work ethic, professionalism, and quality workmanship then call 365 Mechanical and use Chris and his team.  Jim P. Ann Arbor, MI

Chris is the first totally fair and honest HVAC man I’ve worked with. I realize now that the best bids and charges I’ve had in the past were too high by the thousands. Chris knows all makes and models of HVAC equipment inside and out, so is aware of which brands have the exact same parts/components of other brands – which may be overpriced because of advertising costs. But that’s not why I love him most; I’d pay extra for Chris’ intelligence, integrity, and heart. He not only gave me the best advice on a new furnace, A/C system, and hot water heater, he pointed me in the right direction when I asked him for recommendations of good people to help me with other services. I trusted the kind of people he’d hire would be the kind of people I’d want to work with. I now also have a great electrician, vet, and cleaning service, thanks to referrals from Chris. He and his team worked quickly and respectfully to install the furnace, A/C and H2O heater in one day. They are now working to help me with a better dryer vent. I am so grateful for Chris’ know-how and professionalism. GO, 365! Kate J. Pinckney, MI

The service from 365 Mechanical is always fast and reliable. They have a great knowledgeable crew. I would highly recommend for any HVAC work. Such a fair and honest company that always makes sure that everything is perfect. We have had everything from a complete HVAC system replacement to an emergency water heater repair.  Larry H. Ypsilanti, MI

Very quick to respond and come out for a service call. Professional, knowledgeable and competitive.  Thomas M. Saline, MI

Chris was extremely responsive and showed up within hours of reaching out to him. He was able to fix and recharge our AC unit at a very reasonable price and saved us from spending $3k to $4k on a new unit. I would highly recommend this company if you are looking for a fair and honest diagnoses of your HVAC issues.  Chris L. Brighton, MI

Chris & Fritz with 365 Mechanical were so helpful and very responsive with a same day AC repair for my house. Thank you both for coming out so quickly, working quickly, and getting the house cooled down quickly, too! I definitely recommend Chris and his team for any AC repairs.  Victoria L. Ann Arbor, MI

Chris saved the day for us!! He came to our rescue when the road conditions were unknown for him. He replaced our blower motor and now our furnace is running better than it ever has! Will definitely be calling in the Spring for a total replacement! Thank you so much for keeping my family warm!!!!  Christi W. Manchester, MI

Kyle was very professional and diagnosed and fixed our water heater without a hitch.  He arrived within 90 minutes of our call (on a Saturday!!!), which is truly exceptional. Thank you for wearing a mask and for your excellent service.  John N. Ann Arbor, MI

Professional fast and quality service! Steve G. Pinckney, MI

I can not say enough good things about this company! They’ve helped us with general maintenance and also emergencies. Recently, he helped with a boiler breaking over thanksgiving we were watching water flow into our basement late at night and Chris was able to figure out a solution to get us through the night and followed up promptly the next day. He is super knowledge and incredibly friendly. You’ll always feel supported with this company. I would highly recommend using them for any of your HVAC needs.  Nina B. Ann Arbor, MI


Thanks for installing our hot water heater the other day, but more importantly thanks for your quick response and follow through. I've never written a review for anything before, but I wanted to make sure I did for 365 Mechanical. As I told you, I had contacted a couple of well known "heating and cooling" companies, but since my install was going to be a bit of a challenge, they never called back, or didn't return my calls. I called you on a Sunday afternoon, and you were at my house to check out our water heater on Monday morning, by Wednesday afternoon we had a new hot water heater totally installed. Even though you and Kyle ran into a couple of unexpected hurdles, you took care of them without complaint. If it's not obvious from this testimonial, I will refer anyone in need of heating and cooling work to you....great job! Thank you!​ - Mike W. Dexter, MI

365 Mechanical, and Chris, were excellent from start to finish. Chris came when he said he would to get me an estimate, steered me in the right direction for what I should and shouldn't do, and gave me a fair price. On installation day, Chris and team were right on time, did the installation extremely efficiently, and were very careful around the house and when removing the old system. I don't think I'll call anyone else again if I need HVAC work done at my home. Mike K. Ann Arbor, MI

Our 20 year old central AC unit died this spring during a hot spell. Chris came out to assess the unit within an hour and informed us that we would likely need a new unit. Despite 365 Mechanical being one of several quotes we obtained, Chris did a temporary fix on our unit at no charge because he didn't want us to suffer in the heat, regardless of whether we went with his company for the new AC unit. This guy runs his business with integrity and will treat you like family - and he ended up being the most competitive quote I could find, too. Do yourself a favor and call him the next time you need help with your HVAC systems.  - Andrew S. Dexter, MI

I love living in a small town. As you know (because I’ve been moaning and groaning about it), our AC didn’t work when we tried to turn it on a few days ago... going into a holiday weekend with 90-95 degree temps forecast. A neighbor sent me a note and said to call her friend, who had recently started his own AC business the next town over. We said, "no way - not calling someone and bothering them on a holiday weekend" and she said "call him, he won’t mind." We called last night around dinner time. He was over here first thing this morning, spent 90 minutes fixing it (mice had chewed up some wires over the winter) and charged about a third what I was expecting. He shook our hands as we thanked him and said, “Hey we’re neighbors; it’s hot. I wouldn’t want my family to have to wait another day for the AC to work. I’m glad you called." He has a forever customer with us. -Laura B. Manchester, MI

Ron and Kyle Installed a gas line to relocate laundry to 1st floor. It was a somewhat complicated location, and they took on the job no problem. Very pleased with workmanship. Thank you! I absolutely love that my laundry is on the first floor and out of the basement. - Tanya G. Ypsilanti, MI

Chris and Kyle, and the whole 365 Mechanical team are awesome. They are my "go to" for all my HVAC needs. I just had them do another job for me a few weeks ago and they continued to uphold their high level of workmanship and customer service. I'm a real estate agent so I refer them to all of my clients, as well as use them for my personal needs. Highly recommended! - Luke T. Ann Arbor, MI

I give 365 Mechanical a 5 Star Review! I was beyond happy with the service. Chris helped me when my furnace went down and it was extremely cold. His immediate response to my situation shows his true dedication and great business ethics. He was very punctual and very kind and did an excellent job installing a new furnace. I would highly recommend 365 Mechanical. Thank you again Chris for your excellent service. - Sheila P. Monroe, MI

We had a furnace & water heater replaced and added central air to the house we are renovating. Chris was always upfront and honest and showed up on time. He was able to work around our schedule and did a great job on this very complex job. He exceeded my expectations and I highly recommend 365 Mechanical and will definitely use them again for future projects on our other properties. - Larry H. Ypsilanti, MI

This company is great! Over a year ago I called them out to check my furnace. He recommended I replace my furnace. Well, I was reluctant to spend the money to replace the furnace. A year later I decided to have them replace the whole furnace. Low and behold, one of the furnace burners had a hole in it! They are extremely competent and they are experts at what they are doing. They are also meticulous and clean. I am really happy I went with 365 Mechanical. - Nick S. Dexter, MI

Chris has worked on our Geo many times - it's old and doesn't work properly but Chris always finds the problem and gets it up and running. This is a life saver because those that know Geo's know when it's not working you are on AUX heat which means many dollar signs. Chris is always here when he says and does a spectacular job.  - Tammy K. Dexter, MI 

I called this company on Saturday morning when my furnace quit working. Chris responded quickly in arrive within an hour of my. Phone call. He was very polite and resolved my issue quickly at a great price. Thanks Chris for such great service! - Gerry H, Milan, MI

Local friends. This is a good friend of ours that does heating and air conditioning. He is a fantastic guy to have come out, a good family man! Best part is he keeps his prices affordable! And he won't sell you something if you don't need it like so many of the other companies do. We have an elderly friend recently widowed at 85 years old. One company came out and said the whole thing has to be redone you need a new furnace everything! I said get a second opinion, call my friend Chris. Chris came out and it was a very simple fix and his charge was half of what their service call was from the other company to come out to tell him they had to have a new furnace! Yep Chris is very honest! - Linda RManchester, MI

All I wanted to do yesterday is come home and go to bed, however, I walked into a cold house. The furnace was down. What a terrible feeling in January walking into your cold house and you have a family you're responsible for. Thank God tonight I can rest in the heat. Because of 365 Mechanical LLC, we have heat. Chris is professional, very knowledgeable, and can assess a problem in no time. Thank you so much 365 Mechanical LLC! Chris U Da Man! - Sharon M. 

I needed a gas line to run from my mechanical room to my kitchen to accommodate a gas stove I planned on putting in. 365 Mechanical sent someone out to my house, gave me a very reasonable quote, and assured me if anything went wrong that cost them extra in time or materials, I wouldn't have to worry about it. They came in, did the job and came in under their high end of their quote. Very professional, friendly people, and no pressure on me to do any work I didn't want to. I'd highly recommend them to anyone. - Nick C. Ypsilanti, MI

Chris from 365 Mechanical is the best in the business! Fair upfront pricing and always answers the phone when you call him. - Gerry H. Milan, MI

Chris did a great job at my place. He explained what needed to be done and he completed the work required. I respect a guy who is straight forward and honest. He is my go to guy for heating and cooling. Great job Chris. - Mark H. Pinckney, MI

Review from NextDoor - I replaced a furnace and AC unit a few weeks back. I used Chris Billman, Owner 365 Mechanical, LLC, Dexter, MI 734-646-9481 He is very good and lives close to Mast and N. Territorial Highly recommended. - Ron C. Dexter, MI

365 Mechanical, Chris Billman is awesome, discounts for Vets and Seniors too! - Nancy B. Ann Arbor, MI

Chris is great to work with and very professional. He’s also a small local business, which I strive to support. Bob C. Ann Arbor, MI

bottom of page